Terms of Service

1. Who we are

Suds Cleaning Co. ("we", "us") provides residential cleaning services in Madison County, Illinois. By booking online you agree to these terms.

2. Booking and pricing

The price shown at checkout is calculated from the details you provide: service type, home size, bedrooms, bathrooms, condition and any add-ons. It is your full price for that visit. If the home is substantially different from what you described (for example much larger, or in a condition requiring far more time), we will contact you before starting and either adjust the scope, agree to a revised price, or cancel and refund you in full.

3. Payment

Payment is collected at the time of booking through Stripe, our payment processor. We never see or store your full card details. Your appointment is only reserved once payment succeeds; unpaid holds are released automatically.

4. Cancellations, reschedules and refunds

• Cancel or reschedule at least 24 hours before your appointment for a full refund.
• Inside 24 hours we may keep up to 50% of the total to cover the reserved time and travel.
• If we cannot access the home at the scheduled time and cannot reach you within 30 minutes, the visit is treated as a same-day cancellation.
• If we cancel for any reason, you receive a full refund.

5. Access to your home

You are responsible for the accuracy of any access details you give us (codes, key locations, alarm instructions). Access details are stored securely and shared only with the assigned cleaner for that job. You may ask us to delete them at any time.

6. Our team

Every person who enters your home is background checked, insured, trained on our checklist and identifiable. You will be told who is scheduled to arrive. If you would prefer a different cleaner for any reason, tell us and we will reassign at no cost.

7. What we do not clean

For safety and liability reasons we do not handle biohazards, human or animal waste, mold remediation, pest infestations, heavy clutter removal, exteriors, or anything requiring a ladder over two steps. We will not move furniture or objects heavier than 35 pounds.

8. Satisfaction and damage

If something is not right, tell us within 48 hours and we will return and re-clean the area at no charge. We carry general liability insurance. Report suspected damage within 48 hours of the visit so we can investigate and, where we are responsible, repair or reimburse you. Pre-existing wear, fragile or improperly mounted items are excluded.

9. Pets, children and valuables

Please tell us about pets in advance. Secure cash, jewelry, firearms and irreplaceable items before the visit. Our team will not enter rooms marked as off limits.

10. Non-solicitation

Please do not hire our team members directly outside of Suds Cleaning Co. during your service relationship with us and for 12 months after.

11. Liability

Our total liability for any claim relating to a visit is limited to the amount you paid for that visit, except where Illinois law provides otherwise. These terms are governed by the laws of the State of Illinois.

12. Contact

Questions about these terms: hello@sudscleaningco.com or (618) 709-0158.