Privacy Policy

What we collect

• Your name, email address and phone number.
• The service address, including unit number and city.
• Home access details you choose to give us: entry method, gate, garage or lockbox codes, key locations, parking and pet notes.
• Details about the job: home size, rooms, condition, add-ons and your notes.
• Payment confirmations from Stripe. We never receive your full card number.

Why we collect it

To quote your job accurately, reserve your time, get into your home, do the cleaning, take payment, send confirmations and reminders, and keep a service history so repeat visits are easier.

Who can see it

The business owner, and the cleaner assigned to your specific job — and only the details they need for that visit. We use Stripe for payments and a hosted database and email provider to run the site. We do not sell, rent or trade your information, and we do not share it for advertising.

Access codes and keys

Access details are stored in an access-controlled database and are visible only to the owner and your assigned cleaner. You can ask us to erase stored codes at any time and we will remove them within 7 days.

How long we keep it

Booking and payment records are kept for 7 years for tax and accounting purposes. Access details, notes and preferences are deleted on request, or within 24 months of your last visit.

Text messages and email

We contact you about your bookings by email and, if you provide a mobile number, by text. Reply STOP to opt out of texts, or use the unsubscribe link in marketing email. Booking confirmations are transactional and always sent.

Your choices

Email hello@sudscleaningco.com to see, correct, export or delete the information we hold about you. We will respond within 30 days.

Children

Our services are sold to adults. We do not knowingly collect information from anyone under 18.

Contact

Suds Cleaning Co. · hello@sudscleaningco.com · (618) 709-0158